FAQ

Preparation time: Orders are generally processed within 1-2 business days after confirmation. The timeframe applies from Monday to Friday, excluding standard US holidays.
Delivery timeframe: Varies depending on destination. Standard shipping usually takes 3-5 business days within the US. You will receive a tracking link via email once your order ships.

You have 30 days to return an item from the date you received it. To be eligible for a return, the product must be in its original condition: unwashed, unused, and in the original packaging.

If your order hasn't been processed or shipped yet, we can modify it. Please contact our customer support team immediately at info@freshh2osource.com.

Yes, you can cancel your order provided it has not been shipped yet. Please contact us through our email as soon as possible.

Refunds are processed within 7 business days after the returned product has been inspected by our team. The funds will be returned to the original payment method used during checkout.

We take extreme care in packaging our products, but transit damage can occasionally occur. Please email our customer support at info@freshh2osource.com with clear photos of the damaged item and packaging. We will send a replacement or issue a refund.

1. Contact Customer Service: Email us at info@freshh2osource.com with your order number and reason for return.
2. Prepare the Item: Securely pack the item in its original packaging, including all accessories.
3. Ship the Item: Send the package to our US warehouse. (Our support team will provide the exact return address during your request).
4. Await Confirmation: Upon receiving and inspecting the returned item, we will process your refund or exchange.

If your package is delayed, please wait 3-5 business days past the expected delivery date before contacting our customer service at info@freshh2osource.com. We will investigate the issue with the carrier.