Refund and Return Policy

If you decide to change your mind about your purchase, FreshH2OSource provides a 30-day return period, starting from the day your product is delivered. To initiate the return process, please contact us at info@freshh2osource.com for a hassle-free experience.

Return Policy Conditions To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original, unused condition.
  • Manufacturer’s seals should remain intact.
  • There must be no damage caused by customer handling or use.
  • The product must be returned in its original packaging.

To start your return, reach out to us at info@freshh2osource.com, outlining your reasons for the return.

Return Shipping Costs

  • For Defective or Incorrect Items: If the product is damaged, faulty, or incorrect upon delivery, please notify us within 48 hours. We will provide a prepaid return shipping label and you will receive a full refund or replacement with no additional shipping charges.
  • For Customer Remorse (Change of Mind): If you are returning an item because you changed your mind, you will be responsible for paying the return shipping costs. We recommend using a trackable and insured shipping method, as we are not responsible for lost return packages.

Steps for Returning Your Item:

  1. Check Return Eligibility: Ensure you are within the 30-day window from the date your item was delivered.
  2. Contact Customer Support: Reach out via email at info@freshh2osource.com with your order details and return reason. We will verify your eligibility and provide a Return Authorization (RA) and our designated return warehouse address.
  3. Prepare the Package: Repack the product securely in its original packaging, including all accessories and documentation.
  4. Include Return Authorization: Place the RA number and a brief explanation of your return inside the package.
  5. Ship the Return: Send the item to the provided return address. Once shipped, please provide us with the tracking information so we can monitor the return.

Refund Process Refunds will be processed once the returned item is received and inspected by our logistics team. If approved, all refunds will be credited back to your original payment method within 7 business days.

Order Cancellation You may cancel or modify your order free of charge before the shipping confirmation is sent. Once the order has been shipped, our standard return policy applies.

Lost Shipments If your package is delayed and not received within two days after the expected delivery date, please contact our customer service. We will investigate with the carrier. If the package is officially confirmed as lost, you are eligible for a full refund or a replacement, based on your preference.

Contact Information

  • Online Store: FreshH2OSource
  • E-Mail: info@freshh2osource.com
  • Business Hours: 10 AM to 7 PM EST, Monday to Sunday. (We aim to reply within 12 hours).
  • US Warehouse / Returns:
    45 Edisin Ave
    West Babylon, NY 11704, USA
    +1 (209) 266-6140
  • Registered Company:
    UK PLUMBING & DIY LTD (Company No: 13768162)
    2 Brassey Close, Peterborough, UK, PE1 2AZ