Shipping policy

Shipping Policy

Thank you for choosing our online shop at www.FreshH2OSource.com. Below are the terms and conditions that outline our shipping policy.

Business & Warehouse Location Please note that while FreshH2OSource operates under a company registered in the United Kingdom, all orders are dispatched directly from our warehouse located in the United States. This ensures quick processing and fast delivery times for our U.S. customers.

Free Shipping FreshH2OSource is pleased to provide free standard shipping on all orders, with no minimum purchase requirement. This offer applies to all U.S. locations, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. We aim to create a seamless shopping experience for you. Please note, this free shipping offer only applies to standard delivery options, and delivery timeframes, as mentioned in our shipping details, will remain in effect.

Order Processing Time Orders are usually processed and dispatched within 1 to 2 business days (Monday to Sunday) if placed before 12 PM EST.

Delivery Estimates We estimate that orders will be delivered within 3-5 business days from the shipment date. Deliveries are made Monday through Saturday to the address provided by the customer. Note that we do not deliver to collection points.

While we strive to meet our shipping and delivery schedules, FreshH2OSource cannot be held responsible for delays caused by unforeseen events or factors beyond our control, such as extreme weather conditions or natural disasters.

Shipping Carrier We ship all orders via USPS. If you experience any delays or issues with your delivery, please reach out to us at info@freshh2osource.com for further assistance.

Shipping Confirmation and Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. The tracking should activate within 24 hours.

Order Changes Once an order has been dispatched, modifications or cancellations are no longer possible.

Missing Orders If your tracking information indicates that the order has been delivered but you haven’t received it, please contact the shipping carrier to trace your package. If the issue persists, email us at info@freshh2osource.com for help. In the event of a technical issue with tracking, where your order cannot be located, contact us for further resolution.

Damaged Products If your items arrive damaged, please take photos of the damage and email them to info@freshh2osource.com for evaluation. Hold onto the damaged products until you receive further instructions.

Contact Information

  • Online store: FreshH2OSource

  • Business Hours: 10 AM to 7 PM EST, Monday to Sunday

  • Response Time: Contact us, and we’ll get back to you within 12 hours. No need to worry – we’ve got you covered!

  • E-Mail: info@freshh2osource.com

  • Alternatively, reach out via our contact form on the Contact Us page.